Internships:

Loblaw Technology: Product Analyst Intern
May 2022 - August 2022
Toronto, ON

• Designed user-friendly support documentation with 15+ model flows and integrated user stories into Jira for effective communication with the development team.
• Collaboratively created a Confluence page, including escalation flows, FAQs, and project updates.
• Managed User Acceptance Testing (UAT) for a multi-year contract, gaining a foundational understanding of the software development life cycle.